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FREQUENTLY ASKED QUESTIONS

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SHIPPING & TRACKING 

You may either choose Poslaju or DHL E-Commerce service for local shipment within Malaysia. For international delivery (outside Malaysia), only DHL Express is available. Note: the availability may vary depending on the service coverage area by respective partners.​ Once your payment has been verified, we will process and ship your order within 2 business days. Orders made after 9AM will be processed on the next business day. A notification email containing your order tracking details will be sent to you once the item is sent for shipping.

PAYMENT

We accept VISA & MASTERCARD credit/debit cards, Split, Boost, GrabPay, and more via our payment gateway service providers. A full list of payment method options will be displayed upon checking out. we do not facilitate COD service at the moment.

ORDER

You will receive an email confirmation on your purchase and be provided with an Order Number. The order will be processed within 2 business days upon payment verification, and an email with the tracking details will be sent once the order is successfully shipped. Your order status can be checked by logging in to your shawal Hijabs account.

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